Refund Policy

Last updated: 29 October 2026

Gugad sells prepaid credit packs. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, which handles payments and refunds.

14-day refund

You can ask for a refund of a credit pack within 14 days of buying it:

• If you have not used any of the pack's credits, you get the full price back.
• If you have used some, you get back the share of the price for the credits you have not used.

The refunded credits are removed from your balance. Free credits, such as the sign-up gift, are not refundable.

Errors and failed work

If you were charged twice, charged for something that did not happen, or an outage on our side used up credit, tell us and we will return the credit or refund the money, whenever it happened.

How to ask

Email [email protected] from your account's email address, or reply to your Paddle receipt. We answer within 3 working days; Paddle sends the money back to your original payment method, usually within 5–10 days.

Your legal rights

This policy does not limit any rights you have under consumer law where you live.